Frequently Asked Questions
Got questions? We've got answers! Explore our frequently asked questions to
find everything you need to know about shopping with us, from shipping
to returns, and everything in between.
Products, Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Is this real weed and real cannabis?
Yes — this is the real deal. 🚀 Our products are authentic cannabis with Total THC, the same quality you’d find in top-tier California dispensaries, delivering the potency and experience connoisseurs expect. Product we have are federally legal hemp derived total THC products that are legal on a federal level. You must know and understand your own state laws before ordering and must be over the age of 21+ to order anything off our website. We sell legal products under the current federal farm bill.
Here’s what sets us apart:
✅ 100% Real Cannabis Products – Not fake, not CBD-only, not Delta-8 gimmicks.
✅ Federally Legal & Compliant – All products are hemp-derived and crafted to meet current federal standards, which allows us to ship to all 50 states.
✅ Lab-Tested & Verified – Every product comes from regulated farms, trusted suppliers, and licensed brands, with full chain of custody and COAs (Certificates of Analysis).
✅ Community Trusted – We’re well-known in the cannabis community and backed by reviews across multiple platforms.
To order, you must be 21+. If you have questions or need further verification, our team is available anytime via Live Chat, Email, or Phone through our Contact Page.
Long story short: 💨 Yes, this is real weed—premium, lab-tested, federally compliant cannabis delivered right to your door.
How do I know this is not a scam?
We completely understand the concern—especially when ordering online for the first time. In today’s world, there are a lot of scam pages out there, and we want you to feel confident knowing you’re shopping with the real Diesel Dispensary. Here’s what sets us apart:
✅ Well-Known in the Cannabis Community – We’ve built a strong reputation over the years. You can find us on X (Twitter), YouTube, and Reddit—just search Diesel Dispensary and you’ll see countless real reviews and mentions.
X: @CryptoChronicX | @WeedHouseDD | @MembersOnlyDD
YouTube: Search “Diesel Dispensary”
Reddit: Search “Diesel Dispensary”
✅ Verified Reviews Across Platforms – We have tons of reviews both here and on multiple community forums that speak to our quality, reliability, and service. Check out our REVIEW PAGE here on the website with a ton of real customer verified reviews. As well as across multiple platforms not just our website.
✅ Secure Payments – We accept credit and debit card payments through proper processors. Scam sites can’t do that. Staying compliant means we’ve gone through all the necessary legal and financial verification steps.
✅ No Minimum Orders – Not sure yet? Start with a small order. Many of our first-time customers do exactly that—and end up joining the Diesel Family with weekly reorders once they see the quality and service for themselves.
✅ Direct Customer Support – We’re not hiding behind a website. You can reach us directly anytime via Live Chat, Email, Call, or Text. We’re always happy to answer questions or provide more proof and reassurance.
At the end of the day, we strive to deliver the best products, fastest service, and the most trusted experience. If you’re still unsure, place a small test order—you’ll see why our community comes back again and again.
Bottom line: This is the real and authentic Diesel Dispensary—with years of happy customers, real reviews, and a trusted name in the cannabis community. 🌿✨
Is the package discreet and safe?
Absolutely! Your privacy and satisfaction are our top priorities.
At Diesel Dispensary, we understand the importance of discretion when it comes to shipping cannabis products. Here's how we ensure your packages are discreet:
- Plain Packaging: All orders are shipped in plain, unmarked packaging. There are no logos, brand names, or any other identifiers that would reveal the contents of your package. Our packaging is designed to look like any other standard parcel, maintaining your privacy at all times.
- No Cannabis-Related Labels: We do not use any cannabis-related terminology or imagery on our shipping labels. The return address is generic and does not indicate that the package contains cannabis products.
- Secure Sealing: Each package is securely sealed to ensure that the contents remain safe and undetectable. We use tamper-evident packaging to provide an additional layer of security.
- Odor Control: Our packaging is designed to control and contain any odors, so you can rest assured that the distinctive smell of cannabis will not be detectable from outside the package.
- Fast and Reliable Shipping: We offer same-day shipping on all orders to ensure that you receive your products as quickly and discreetly as possible. This minimizes the time your package spends in transit, further protecting your privacy.
By choosing Diesel Dispensary you can have peace of mind knowing that your cannabis products will be delivered to you discreetly and securely. If you have any further questions or concerns about our shipping practices, please do not hesitate to contact our customer service team. We are here to help and ensure you have the best possible experience with our online dispensary.
Do you ship international?
NO! NEVER! DO NOT ASK! We are fully legal licensed and only ship within the USA. Must be over 21+ and live in USA.
Is this legal?
Yes, Diesel Dispensary operates as a fully licensed and legal dispensary. You can rest assured that all of our products are compliant with federal regulations, ensuring you can enjoy cannabis without any legal concerns. Here's how we ensure legality:
- Licensed and Legal: Diesel Dispensary holds all the necessary licenses and certifications to operate legally. We adhere strictly to all federal and state regulations governing the sale and distribution of cannabis products.
- 2018 Farm Bill Compliance: All our products are fully compliant with the 2018 Farm Bill. This federal legislation allows for the legal sale of hemp-derived products containing less than 0.3% Delta-9 THC. We ensure that all our cannabis products meet this requirement.
- Quality Assurance: We take all necessary steps to ensure our products are legally compliant. This includes rigorous testing and quality control measures to confirm that none of our products contain more than the federally mandated limit of 0.3% Delta-9 THC.
- Lab Testing: Our products undergo thorough third-party lab testing to verify their compliance with legal standards. These lab tests provide detailed Certificates of Analysis (COAs) that confirm the cannabinoid content of our products.
- Legal Page: For more detailed information on our compliance and legal standing, please refer to our legal page on our website. This page includes all relevant documentation and information about our adherence to federal and state laws.
At Diesel Dispensary, we are committed to providing safe, legal, and high-quality cannabis products. You can enjoy our offerings with confidence, knowing that we have taken all necessary steps to ensure their legality and compliance.
If you have any further questions about the legality of our products or our compliance measures, please don't hesitate to contact us. We're here to help and provide you with the best possible experience.
Can I get a refund?
At Diesel Dispensary, customer satisfaction is our top priority. We understand that sometimes issues can arise with your order, and we are committed to resolving them promptly and effectively. Here’s our policy regarding refunds:
- Contact Us First: If you encounter any issues with your purchase, please reach out to our customer support team directly. You can contact us via email or through our customer service hotline. Provide your order number, details of the issue, and any relevant photos if applicable.
- Evaluation Process: Once we receive your request, our team will evaluate the situation. This includes verifying the product condition and understanding the nature of the problem. While it can be challenging to process refunds for opened or used cannabis products due to regulatory and safety concerns, we strive to find a satisfactory solution for you.
- Resolution Options: With any issues we will help resolve in forms of store credit, replacement orders and so on. Just contact us directly to help resolve any possible issues you have. We are here to help.
- Discreet Shipping: As always, any exchanges or shipments will be handled discreetly to ensure your privacy and compliance with legal standards.
- Customer Satisfaction: Our ultimate goal is your satisfaction. We are here to help and will work closely with you to address any concerns. Your feedback is valuable to us and helps us improve our services.
Please don’t hesitate to contact us with any questions or concerns. We appreciate your understanding and cooperation as we work to ensure that every experience with Diesel Dispensary meets your expectations.
How fast is it shipped and processed?
How fast do we ship and process orders?
We don’t waste any time—your order is processed right away! 🚀
Same-Day Shipping: Most orders placed early in the day ship out the same day. We always strive for a same day shipping but things can occur that may delay the shipping until the next day. We try our hardest to get orders out immediately and never wait to ship an order once it is placed.
Next-Day Shipping: If your order comes in later in the day, it will ship out the following business day. Sometimes your order will ship out the next day if things occur at our warehouse like being extremely busy, backed up on orders or understaffed for a day. We always strive to get orders out as fast as possible. You can expect your order to ship out within 24 to 48 hours on weekdays!
Weekend Orders: Orders placed over the weekend ship first thing Monday morning. If you place an order later on Friday night, on Saturday or Sunday. You can expect the order to ship out on Monday! Worst case later weekend orders may ship out on Tuesday morning depending how busy we are. Again we strive very hard to ship out orders fast as possible and never delay orders for any reason.
Once your package is on the move, you’ll receive a tracking email so you can follow it every step of the way. All shipments go out with USPS Priority Mail, which typically arrives in 2–5 business days, depending on your location.
Once you have your tracking number the package means it has been shipped out that day and it is on the way! Due to the nature of how many orders we have; sometimes the Post Office will not scan in every single order and wait until it is at the main distribution center. Just know your package is on the way! Tracking numbers will update and come asap! When shipped we no longer have control over the package or speed it arrives but we ALWAYS ship it with the fastest available USPS Priority Shipping and when the post office has no delays it should come in 2 - 5 days it is usually pretty quick!
We work hard to keep shipping fast, discreet, and reliable—getting your order to you as quickly as possible while ensuring everything arrives safe and secure.
All packages are super discreet no one will know what is inside of your package! Always will come triple or double vacuum sealed and double or triple boxed! All packages will also include a legal notice. Packages are fully secure and will never have issues.
Do you offer Dropshipping? Can you Dropship my order?
Yes, we offer dropshipping services! At Diesel Dispensary, we are happy to dropship orders to a different address on your behalf. Here’s how our dropshipping service works and how we ensure a seamless experience:
- Dropshipping for Shops and Customers: We provide dropshipping services for a variety of shops and individual customers. Whether you run a retail business or just need to send an order to a different address, we have you covered. Our dropshipping service is designed to be flexible and convenient for your needs.
- How to Place a Dropship Order:
- Discreet and Secure Shipping: All dropship orders are shipped discreetly to maintain privacy and security. We use high-quality, unmarked packaging to ensure that the contents of the package remain confidential and undetectable.
- Customer Satisfaction: We take pride in providing exceptional service and ensuring that every order, including dropship orders, meets our high standards of quality and satisfaction. If you or your recipient have any questions or concerns about the order, our customer support team is here to help.
- Tracking and Updates: Once the dropship order is shipped, you will receive tracking information so you can monitor its progress. This helps ensure transparency and gives you peace of mind knowing where the package is at all times.
Contact Us: If you have any questions about dropshipping or need assistance with placing a dropship order, please don’t hesitate to reach out to our friendly and knowledgeable customer service team. We are here to help and ensure your dropship experience is smooth and hassle-free.
At Diesel Dispensary, we are committed to providing flexible and reliable dropshipping services to meet your needs. Whether you are a business owner or an individual customer, you can trust us to deliver your cannabis products discreetly and efficiently to the desired address.
What states do you ship to? Can you ship to me?
WE SHIP TO ALL 50 STATES! Yes! We ship to all 50 states while staying fully compliant with federal law. To order, you must be 21+.
Before placing an order, please make sure you’re familiar with your local state laws regarding cannabis and hemp products, as regulations can vary. By purchasing, you acknowledge that you understand and comply with your state’s laws. We do not take responsibility for what you do with out products or where you bring them after the shipment arrives. We stay fully federally legal and we are allowed to ship to all 50 states legally under the current Farm Bill.
Partners & Wholesale
Common questions regarding white-label and wholesale.
White Label and Private Label Services. Can You Make Products for My Store?
Diesel Dispensary proudly offers comprehensive white label and private label services, giving you the ability to create custom cannabis products tailored specifically for your shop or brand. We are your one-stop shop for bulk cannabis solutions, packaging, branding, and product development. Whether you want to launch a signature strain, exclusive concentrate line, or full branded collection, we’ve got you covered.
Here’s what you can expect from our White Label & Private Label Services:
🌱 Custom Product Development
Work directly with our cultivation and extraction teams to develop exclusive strains, concentrates, or edibles.
Choose from small-batch boutique harvests or large-scale production runs depending on your needs.
Tailored terpene profiles, potency ranges, and strain genetics available.
🎨 Branding & Packaging
Fully customizable packaging, labels, and product design that fit your brand identity.
Options include factory-sealed bags (3.5g, 7g, 14g, 28g), jars, custom edible packaging, and special edition boxes.
High-end finishes available—embossing, foiling, holographics, and premium textures.
✅ Compliance & Quality Assurance
All products are produced in accordance with state regulations and come with lab-tested COAs.
Consistent quality control and freshness guarantees with every order.
We handle the compliance side, so you can focus on growing your brand.
📦 Flexibility & Scalability
From micro-batch boutique runs to bulk wholesale orders, we scale production to your needs.
Perfect for startups building a new brand or established shops expanding product lines.
Ability to test small runs first before committing to larger volumes.
🤝 Dedicated Support
A Wholesale Manager will work directly with you from concept to delivery.
Transparent communication and step-by-step guidance to ensure your project comes to life exactly how you envision.
💡 Why Choose Diesel Dispensary?
Proven expertise in boutique-tier and craft cannabis production.
End-to-end solutions: cultivation, extraction, packaging, and branding—all in-house.
Exclusive genetics and products you won’t find anywhere else.
Fast turnaround times with a focus on quality and customization.
📌 Conclusion
Diesel Dispensary is your trusted partner for white label and private label cannabis solutions. Whether you’re looking to customize flower strains, develop a signature concentrate line, or launch your own branded products, our team has the resources, knowledge, and passion to bring your vision to reality.
👉 Contact us today to start building your exclusive product line with Diesel Dispensary.
Can I buy Bulk & Wholesale?
Yes! View our WHOLESALE PAGE for more info and contact our Wholesale Manager directly. At Diesel Dispensary, we offer amazing wholesale and bulk options for all of our products. Whether you're a dispensary looking to stock high-quality cannabis or a business seeking to expand your product offerings, we have the perfect solutions to meet your needs. Here's what you can expect when you choose Diesel Dispensary for your bulk and wholesale cannabis purchases:
1. Extensive Product Range
- Diverse Selection: We provide a wide range of cannabis products available for bulk and wholesale purchase, including flowers, concentrates, edibles, vape cartridges, and more. Our product line features various strains and formulations to suit different consumer preferences.
- Exclusive Strains: Gain access to exclusive strains and products that are only available through our wholesale program. These unique offerings can help your dispensary stand out in a competitive market.
2. Competitive Pricing
- Amazing Price Points: We offer competitive pricing on all bulk and wholesale orders, ensuring you receive the best value for high-quality products. Our pricing structures are designed to provide cost savings and support your business's profitability.
- Custom Pricing Options: We are flexible and can work with you to create custom pricing options tailored to your specific needs and order quantities.
3. Reliable Supply Chain
- Consistent Quality: We take pride in our consistent product quality. Every batch is carefully crafted and rigorously tested to ensure it meets our high standards. You can trust that our bulk and wholesale products maintain the same level of excellence as our retail offerings.
- Reliable Fulfillment: Our efficient supply chain and logistics ensure that your orders are fulfilled accurately and on time. We understand the importance of reliability and work diligently to meet your delivery expectations.
4. Wholesale Partnerships
- Top Brand Dispensaries: We supply many top-brand dispensaries across the country, building strong partnerships based on trust and quality. Join our network of satisfied wholesale partners and benefit from our exceptional products and services.
- Customized Solutions: Whether you're a small business or a large dispensary chain, we offer customized wholesale solutions to fit your operational requirements. From tailored product assortments to flexible order volumes, we adapt to your business needs.
5. Compliance and Transparency
- Fully Licensed and Legal: All our products are fully licensed and compliant with state and federal regulations. We ensure all our offerings are legal and safe, providing Certificates of Analysis (COAs) for transparency and peace of mind.
- Third-Party Lab Testing: Our products undergo rigorous third-party lab testing to guarantee potency, purity, and safety. We provide lab results with every bulk order, ensuring you receive products that meet the highest standards.
6. Easy Ordering Process
- Simple and Efficient: Our bulk and wholesale ordering process is straightforward and designed to save you time. Contact us directly to discuss your needs, and our team will guide you through the process from start to finish.
- Dedicated Support: Our dedicated customer support team is available to assist you with any questions or concerns. We are committed to providing exceptional service and ensuring a seamless wholesale experience.
Contact Us Today
To learn more about our bulk and wholesale options, please reach out to us directly. Our team is ready to provide you with detailed information and assist you in placing your order. Partner with Diesel Dispensary and enjoy the benefits of high-quality cannabis products at competitive wholesale prices.
Experience the Diesel Dispensary difference and take your business to new heights with our premium bulk and wholesale cannabis products.
Website & Payment Processing
Below are some common miscellaneous help questions.
What is the "Compliance Fee" at checkout?
At Diesel Dispensary, we’re committed to operating 100% within federal law while making sure we can safely ship to all 50 states. To do this, every order includes a mandatory Compliance Fee. This fee typically averages around 7.75%+ and goes directly toward required federal/state compliance costs, backend fees, and compliance tax that keep us fully legal.
We don’t love charging it, but it’s a necessary step to protect both us and our customers—ensuring your order ships safely, discreetly, and completely within compliance. Without it, we wouldn’t be able to provide the level of service, quality, and nationwide 50 state coverage that sets Diesel Dispensary apart.
To offset this, we regularly offer discount codes, member deals, and promotions so you can still enjoy the best products at the best value.
If you ever have questions about the Compliance Fee, our team is here for you through Live Chat, Email, or Phone. We’re always happy to help and make sure you feel confident about every order.
What payments do you take?
We strive to make your shopping experience as convenient and flexible as possible by offering a wide range of payment options.
Choose "BANKFUL" at checkout to pay with a Credit or Debit Card
Choose "Manual Direct Payment" at checkout to pay directly with Zelle, Cash App or another method
At Diesel Dispensary, we accept the following payment methods:
- Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Your transaction is processed securely to ensure your financial information is protected.
- Zelle: A quick and easy way to send payments directly from your bank account. Simply use your banking app or the Zelle app to transfer funds.
- Cash App: Conveniently pay using Cash App. Just follow the instructions during checkout to complete your payment.
- Google Pay: Use Google Pay for a fast and secure way to pay. Link your credit or debit card to your Google account and complete your purchase with just a few taps.
- Apple Pay: For Apple users, we accept Apple Pay. Simply use your iPhone, iPad, or Apple Watch to pay securely and quickly.
- Wire Transfers: We accept wire transfers for larger transactions. Contact our customer service team for details on how to complete a wire transfer payment.
- Cash: If you prefer to pay with cash, you can select this option at checkout. We offer safe and secure cash payment options.
- Cryptocurrency: In some rare cases we may take Crypto for payment. Please contact us directly if you would like to pay via Crypto
We are committed to providing you with a seamless and flexible shopping experience. If you have any questions or need assistance with your payment, please do not hesitate to contact our customer service team. We are here to help and ensure you have a smooth and enjoyable shopping experience with Diesel Dispensary.
How do I order something not shown on the website?
At Diesel Dispensary, we pride ourselves on offering an extensive and evolving menu of high-quality cannabis products. If you don't see what you're looking for on our website, don't worry! We have many additional products and strains that might not be listed online. Here's how you can order something not shown on the website:
- Call or Text Directly: Reach out to us via phone or text to inquire about specific products or strains. Our knowledgeable team is ready to assist you and provide information on our current stock.
- Live Chat : Connect with us through Live Chat for immediate assistance. Our team can answer your questions, provide product recommendations, and help you place your order.
- Diesel's Choice - Custom Orders: For a personalized selection, use our "Diesel's Choice - Custom Orders" option on the website. This allows you to place a custom order, and our team will handpick the best products based on your preferences.
- Always Fresh Drops: We constantly update our menu with fresh drops daily, so there’s always something new to discover. Stay tuned to our updates and announcements for the latest additions to our inventory.
We are committed to ensuring you have access to the finest cannabis products available. If you have any questions or need assistance, please don't hesitate to reach out. At Diesel Dispensary, we're here to help you find exactly what you need.
How do I order?
Placing an order is quick and easy! ✅
Age Requirement: You must be 21+ and live in the United States.
Order Online: Simply browse our Online Store, add your items to the cart, and proceed to checkout.
Payment Options:
Choose Bankful at checkout to pay securely with any major debit/credit card.
Or select Manual Direct Payment for options like Zelle, Cash App, or other approved methods.
Order Notes: You can add special notes or instructions to your order at checkout.
Need Help? Our team is always ready—chat with a Live Bud-Tender, message us via Live Chat, Email, Call, or Text for direct ordering or assistance.
We make it simple, secure, and flexible so you can order the way that works best for you. 🌿✨


