Frequently Asked Questions

Got questions? We've got answers! Explore our frequently asked questions to
find everything you need to know about shopping with us, from shipping
to returns, and everything in between.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Is the package discreet and safe?

Absolutely! Your privacy and satisfaction are our top priorities.

At Diesel Dispensary, we understand the importance of discretion when it comes to shipping cannabis products. Here's how we ensure your packages are discreet:

  1. Plain Packaging: All orders are shipped in plain, unmarked packaging. There are no logos, brand names, or any other identifiers that would reveal the contents of your package. Our packaging is designed to look like any other standard parcel, maintaining your privacy at all times.
  2. No Cannabis-Related Labels: We do not use any cannabis-related terminology or imagery on our shipping labels. The return address is generic and does not indicate that the package contains cannabis products.
  3. Secure Sealing: Each package is securely sealed to ensure that the contents remain safe and undetectable. We use tamper-evident packaging to provide an additional layer of security.
  4. Odor Control: Our packaging is designed to control and contain any odors, so you can rest assured that the distinctive smell of cannabis will not be detectable from outside the package.
  5. Fast and Reliable Shipping: We offer same-day shipping on all orders to ensure that you receive your products as quickly and discreetly as possible. This minimizes the time your package spends in transit, further protecting your privacy.

By choosing Diesel Dispensary you can have peace of mind knowing that your cannabis products will be delivered to you discreetly and securely. If you have any further questions or concerns about our shipping practices, please do not hesitate to contact our customer service team. We are here to help and ensure you have the best possible experience with our online dispensary.

Do you ship international?

NO! NEVER! DO NOT ASK! We are fully legal licensed and only ship within the USA. Must be over 21+ and live in USA

Is this legal?

Yes, Diesel Dispensary operates as a fully licensed and legal dispensary. You can rest assured that all of our products are compliant with federal regulations, ensuring you can enjoy cannabis without any legal concerns. Here's how we ensure legality:

  1. Licensed and Legal: Diesel Dispensary holds all the necessary licenses and certifications to operate legally. We adhere strictly to all federal and state regulations governing the sale and distribution of cannabis products.
  2. 2018 Farm Bill Compliance: All our products are fully compliant with the 2018 Farm Bill. This federal legislation allows for the legal sale of hemp-derived products containing less than 0.3% Delta-9 THC. We ensure that all our cannabis products meet this requirement.
  3. Quality Assurance: We take all necessary steps to ensure our products are legally compliant. This includes rigorous testing and quality control measures to confirm that none of our products contain more than the federally mandated limit of 0.3% Delta-9 THC.
  4. Lab Testing: Our products undergo thorough third-party lab testing to verify their compliance with legal standards. These lab tests provide detailed Certificates of Analysis (COAs) that confirm the cannabinoid content of our products.
  5. Legal Page: For more detailed information on our compliance and legal standing, please refer to our legal page on our website. This page includes all relevant documentation and information about our adherence to federal and state laws.

At Diesel Dispensary, we are committed to providing safe, legal, and high-quality cannabis products. You can enjoy our offerings with confidence, knowing that we have taken all necessary steps to ensure their legality and compliance.

If you have any further questions about the legality of our products or our compliance measures, please don't hesitate to contact us. We're here to help and provide you with the best possible experience.

Can I get a refund?

At Diesel Dispensary, customer satisfaction is our top priority. We understand that sometimes issues can arise with your order, and we are committed to resolving them promptly and effectively. Here’s our policy regarding refunds:

  1. Contact Us First: If you encounter any issues with your purchase, please reach out to our customer support team directly. You can contact us via email or through our customer service hotline. Provide your order number, details of the issue, and any relevant photos if applicable.
  2. Evaluation Process: Once we receive your request, our team will evaluate the situation. This includes verifying the product condition and understanding the nature of the problem. While it can be challenging to process refunds for opened or used cannabis products due to regulatory and safety concerns, we strive to find a satisfactory solution for you.
  3. Resolution Options: With any issues we will help resolve in forms of store credit, replacement orders and so on. Just contact us directly to help resolve any possible issues you have. We are here to help.
  4. Discreet Shipping: As always, any exchanges or shipments will be handled discreetly to ensure your privacy and compliance with legal standards.
  5. Customer Satisfaction: Our ultimate goal is your satisfaction. We are here to help and will work closely with you to address any concerns. Your feedback is valuable to us and helps us improve our services.

Please don’t hesitate to contact us with any questions or concerns. We appreciate your understanding and cooperation as we work to ensure that every experience with Diesel Dispensary meets your expectations.

How fast is it shipped and processed?

We process your order immediately! We ship orders same day! If an order is placed later in the day it could be shipped the next day. We will send you tracking information once shipped via email. We make sure your order is shipped out as soon as possible. Very quick and easy. Once you order your package is immediatle packed up and shipped out. We shoot for the same day shipping or next day depending when order was placed. We do not ship over the weekends, if you order on the weekend it will ship out Monday. All orders are shipped with the fastest USPS Priority shipping that usually takes 2 - 5 days to arrive.

Do you offer Dropshipping? Can you Dropship my order?

Yes, we offer dropshipping services! At Diesel Dispensary, we are happy to dropship orders to a different address on your behalf. Here’s how our dropshipping service works and how we ensure a seamless experience:

  1. Dropshipping for Shops and Customers: We provide dropshipping services for a variety of shops and individual customers. Whether you run a retail business or just need to send an order to a different address, we have you covered. Our dropshipping service is designed to be flexible and convenient for your needs.
  2. How to Place a Dropship Order:
  3. Discreet and Secure Shipping: All dropship orders are shipped discreetly to maintain privacy and security. We use high-quality, unmarked packaging to ensure that the contents of the package remain confidential and undetectable.
  4. Customer Satisfaction: We take pride in providing exceptional service and ensuring that every order, including dropship orders, meets our high standards of quality and satisfaction. If you or your recipient have any questions or concerns about the order, our customer support team is here to help.
  5. Tracking and Updates: Once the dropship order is shipped, you will receive tracking information so you can monitor its progress. This helps ensure transparency and gives you peace of mind knowing where the package is at all times.

Contact Us: If you have any questions about dropshipping or need assistance with placing a dropship order, please don’t hesitate to reach out to our friendly and knowledgeable customer service team. We are here to help and ensure your dropship experience is smooth and hassle-free.

At Diesel Dispensary, we are committed to providing flexible and reliable dropshipping services to meet your needs. Whether you are a business owner or an individual customer, you can trust us to deliver your cannabis products discreetly and efficiently to the desired address.

What states do you ship to? Can you ship to me?

WE SHIP TO ALL 50 STATES! Following federal law. You Must be over 21+ to purchase anything on our website. Please check with your local state laws in regards to cannabis & hemp before placing any orders. You must know and understand your own state laws.

Partners & Wholesale

Common questions regarding white-label and wholesale.

White Label and Private Label Services. Can You Make Products for My Store?

Diesel Dispensary proudly offers comprehensive white label and private label services, giving you the ability to create custom cannabis products tailored specifically for your shop or brand. We are your one-stop shop for bulk cannabis solutions, packaging, branding, and product development. Whether you want to launch a signature strain, exclusive concentrate line, or full branded collection, we’ve got you covered.

Here’s what you can expect from our White Label & Private Label Services:

🌱 Custom Product Development

Work directly with our cultivation and extraction teams to develop exclusive strains, concentrates, or edibles.

Choose from small-batch boutique harvests or large-scale production runs depending on your needs.

Tailored terpene profiles, potency ranges, and strain genetics available.

🎨 Branding & Packaging

Fully customizable packaging, labels, and product design that fit your brand identity.

Options include factory-sealed bags (3.5g, 7g, 14g, 28g), jars, custom edible packaging, and special edition boxes.

High-end finishes available—embossing, foiling, holographics, and premium textures.

Compliance & Quality Assurance

All products are produced in accordance with state regulations and come with lab-tested COAs.

Consistent quality control and freshness guarantees with every order.

We handle the compliance side, so you can focus on growing your brand.

📦 Flexibility & Scalability

From micro-batch boutique runs to bulk wholesale orders, we scale production to your needs.

Perfect for startups building a new brand or established shops expanding product lines.

Ability to test small runs first before committing to larger volumes.

🤝 Dedicated Support

A Wholesale Manager will work directly with you from concept to delivery.

Transparent communication and step-by-step guidance to ensure your project comes to life exactly how you envision.

💡 Why Choose Diesel Dispensary?

Proven expertise in boutique-tier and craft cannabis production.

End-to-end solutions: cultivation, extraction, packaging, and branding—all in-house.

Exclusive genetics and products you won’t find anywhere else.

Fast turnaround times with a focus on quality and customization.

📌 Conclusion

Diesel Dispensary is your trusted partner for white label and private label cannabis solutions. Whether you’re looking to customize flower strains, develop a signature concentrate line, or launch your own branded products, our team has the resources, knowledge, and passion to bring your vision to reality.

👉 Contact us today to start building your exclusive product line with Diesel Dispensary.

Can I buy Bulk & Wholesale?

Yes! View our WHOLESALE PAGE for more info and contact our Wholesale Manager directly. At Diesel Dispensary, we offer amazing wholesale and bulk options for all of our products. Whether you're a dispensary looking to stock high-quality cannabis or a business seeking to expand your product offerings, we have the perfect solutions to meet your needs. Here's what you can expect when you choose Diesel Dispensary for your bulk and wholesale cannabis purchases:

1. Extensive Product Range

  • Diverse Selection: We provide a wide range of cannabis products available for bulk and wholesale purchase, including flowers, concentrates, edibles, vape cartridges, and more. Our product line features various strains and formulations to suit different consumer preferences.
  • Exclusive Strains: Gain access to exclusive strains and products that are only available through our wholesale program. These unique offerings can help your dispensary stand out in a competitive market.

2. Competitive Pricing

  • Amazing Price Points: We offer competitive pricing on all bulk and wholesale orders, ensuring you receive the best value for high-quality products. Our pricing structures are designed to provide cost savings and support your business's profitability.
  • Custom Pricing Options: We are flexible and can work with you to create custom pricing options tailored to your specific needs and order quantities.

3. Reliable Supply Chain

  • Consistent Quality: We take pride in our consistent product quality. Every batch is carefully crafted and rigorously tested to ensure it meets our high standards. You can trust that our bulk and wholesale products maintain the same level of excellence as our retail offerings.
  • Reliable Fulfillment: Our efficient supply chain and logistics ensure that your orders are fulfilled accurately and on time. We understand the importance of reliability and work diligently to meet your delivery expectations.

4. Wholesale Partnerships

  • Top Brand Dispensaries: We supply many top-brand dispensaries across the country, building strong partnerships based on trust and quality. Join our network of satisfied wholesale partners and benefit from our exceptional products and services.
  • Customized Solutions: Whether you're a small business or a large dispensary chain, we offer customized wholesale solutions to fit your operational requirements. From tailored product assortments to flexible order volumes, we adapt to your business needs.

5. Compliance and Transparency

  • Fully Licensed and Legal: All our products are fully licensed and compliant with state and federal regulations. We ensure all our offerings are legal and safe, providing Certificates of Analysis (COAs) for transparency and peace of mind.
  • Third-Party Lab Testing: Our products undergo rigorous third-party lab testing to guarantee potency, purity, and safety. We provide lab results with every bulk order, ensuring you receive products that meet the highest standards.

6. Easy Ordering Process

  • Simple and Efficient: Our bulk and wholesale ordering process is straightforward and designed to save you time. Contact us directly to discuss your needs, and our team will guide you through the process from start to finish.
  • Dedicated Support: Our dedicated customer support team is available to assist you with any questions or concerns. We are committed to providing exceptional service and ensuring a seamless wholesale experience.

Contact Us Today

To learn more about our bulk and wholesale options, please reach out to us directly. Our team is ready to provide you with detailed information and assist you in placing your order. Partner with Diesel Dispensary and enjoy the benefits of high-quality cannabis products at competitive wholesale prices.

Experience the Diesel Dispensary difference and take your business to new heights with our premium bulk and wholesale cannabis products.

Website & Payment Processing

Below are some common miscellaneous help questions.

What payments do you take?

We strive to make your shopping experience as convenient and flexible as possible by offering a wide range of payment options.

Choose "BANKFUL" at checkout to pay with a Credit or Debit Card

Choose "Manual Direct Payment" at checkout to pay directly with Zelle, Cash App or another method

At Diesel Dispensary, we accept the following payment methods:

  1. Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Your transaction is processed securely to ensure your financial information is protected.
  2. Zelle: A quick and easy way to send payments directly from your bank account. Simply use your banking app or the Zelle app to transfer funds.
  3. Cash App: Conveniently pay using Cash App. Just follow the instructions during checkout to complete your payment.
  4. Google Pay: Use Google Pay for a fast and secure way to pay. Link your credit or debit card to your Google account and complete your purchase with just a few taps.
  5. Apple Pay: For Apple users, we accept Apple Pay. Simply use your iPhone, iPad, or Apple Watch to pay securely and quickly.
  6. Wire Transfers: We accept wire transfers for larger transactions. Contact our customer service team for details on how to complete a wire transfer payment.
  7. Cash: If you prefer to pay with cash, you can select this option at checkout. We offer safe and secure cash payment options.
  8. Cryptocurrency: In some rare cases we may take Crypto for payment. Please contact us directly if you would like to pay via Crypto

We are committed to providing you with a seamless and flexible shopping experience. If you have any questions or need assistance with your payment, please do not hesitate to contact our customer service team. We are here to help and ensure you have a smooth and enjoyable shopping experience with Diesel Dispensary.

How do I order something not shown on the website?

At Diesel Dispensary, we pride ourselves on offering an extensive and evolving menu of high-quality cannabis products. If you don't see what you're looking for on our website, don't worry! We have many additional products and strains that might not be listed online. Here's how you can order something not shown on the website:

  1. Call or Text Directly: Reach out to us via phone or text to inquire about specific products or strains. Our knowledgeable team is ready to assist you and provide information on our current stock.
  2. Live Chat : Connect with us through Live Chat for immediate assistance. Our team can answer your questions, provide product recommendations, and help you place your order.
  3. Diesel's Choice - Custom Orders: For a personalized selection, use our "Diesel's Choice - Custom Orders" option on the website. This allows you to place a custom order, and our team will handpick the best products based on your preferences.
  4. Always Fresh Drops: We constantly update our menu with fresh drops daily, so there’s always something new to discover. Stay tuned to our updates and announcements for the latest additions to our inventory.

We are committed to ensuring you have access to the finest cannabis products available. If you have any questions or need assistance, please don't hesitate to reach out. At Diesel Dispensary, we're here to help you find exactly what you need.

How do I order?

You must be over 21 year of age and live in the United States of America. Order via our Online Store; or contact us directly for help with a direct order. You can add specific notes in your online order. Chat with a Live Bud-Tender now for any help. Message Via Live Chat, Email or Call/Text for help. You can order on our website or directly with us.

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